| Think Customer, Act Customer |
| Think Customer is a Siemens UK program which ensures every employee thinks about our customer needs and acts in their best interests, in simple terms, putting the customer first. |
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| Our Vision |
| The purpose of Think Customer is to make Siemens in the UK as well known for customer service excellence as it is for innovation and technology. |
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| This can only be achieved when all of our people and processes are customer orientated, we believe in the values of Think Customer and we do everything we can to enact them every day. |
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| Our Values |
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We recognise that our customers ultimately pay our salaries. |
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Our customers come to us as a matter of choice and we must do everything in our power to ensure we retain their loyalty. |
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It is down to each of us to enhance the excellent brand image of Siemens by providing the best possible service to our customers. We need to listen to them, understand their business and exceed their expectations to stay ahead of our competitors. |
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Our customers see Siemens as one company. We understand and believe that a customer of one Siemens business is a customer of Siemens as a whole. We must strive to ensure that our customers are satisfied with the help they receive at every point in their journey through our company. |
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Our internal customers are as important as our external customers. There should be no difference in our attitude and approach towards them. |
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